:root{--bg: #f5f6f7;--surface: #ffffff;--border: #e4e6eb;--text: #1f2329;--text-secondary: #8a919f;--primary: #07c160;--primary-dark: #06ad56;--danger: #e64340;--own-bubble: #95ec69;--other-bubble: #ffffff;--radius: 10px;--header-height: 56px}*{box-sizing:border-box}body{margin:0;font-family:-apple-system,BlinkMacSystemFont,Segoe UI,PingFang SC,Hiragino Sans GB,Microsoft YaHei,sans-serif;background:var(--bg);color:var(--text)}.page{display:flex;flex-direction:column;height:100vh;height:100dvh;overflow:hidden}.page-header{display:flex;align-items:center;justify-content:space-between;height:var(--header-height);padding:0 20px;background:var(--surface);border-bottom:1px solid var(--border)}.page-header h1{margin:0;font-size:18px;font-weight:600}.header-right{display:flex;align-items:center;gap:12px}.customer-name{font-size:14px;color:var(--text-secondary)}.page-main{flex:1;display:flex;flex-direction:column;min-height:0}.page-main.center{align-items:center;justify-content:center;padding:24px}.btn{padding:8px 16px;border:none;border-radius:6px;font-size:14px;cursor:pointer;text-decoration:none;display:inline-flex;align-items:center;justify-content:center}.btn.primary{background:var(--primary);color:#fff}.btn.primary:hover{background:var(--primary-dark)}.btn.ghost{background:transparent;color:var(--text-secondary);border:1px solid var(--border)}.btn.ghost.active{color:var(--primary);border-color:var(--primary);background:#07c1600f}.btn.danger{background:var(--danger);color:#fff}.btn:disabled{opacity:.5;cursor:not-allowed}.hint{color:var(--text-secondary);font-size:14px;margin:8px 0;text-align:center}.hint.small{font-size:12px}.hint.error{color:var(--danger)}.hint.empty{margin:24px 0}.qr-panel{display:flex;flex-direction:column;align-items:center;gap:12px;background:var(--surface);border:1px solid var(--border);border-radius:var(--radius);padding:32px;max-width:420px;width:100%}.qr-img{width:240px;height:240px;border:1px solid var(--border);border-radius:8px}.login-form{display:flex;flex-direction:column;gap:12px;background:var(--surface);border:1px solid var(--border);border-radius:var(--radius);padding:32px;width:320px}.login-form h2{margin:0 0 8px;font-size:18px;text-align:center}.login-form input,.chat-input input{height:40px;padding:0 12px;border:1px solid var(--border);border-radius:6px;font-size:14px;outline:none}.login-form input:focus,.chat-input input:focus{border-color:var(--primary)}.notice{padding:10px 16px;background:#fef3e2;color:#8a6100;font-size:13px;text-align:center}.chat-toolbar{flex-shrink:0;display:flex;justify-content:flex-end;padding:8px 16px 0}.search-toggle{border:none;background:transparent;color:var(--primary);font-size:13px;cursor:pointer;padding:4px 8px;border-radius:6px}.search-toggle:hover,.search-toggle.active{background:#f0fbf4}.search-panel{flex-shrink:0;margin:8px 16px 0;border:1px solid var(--border);border-radius:var(--radius);background:var(--surface);padding:10px 12px;max-height:240px;display:flex;flex-direction:column;gap:6px}.search-input{height:34px;padding:0 10px;border:1px solid var(--border);border-radius:6px;font-size:13px;outline:none}.search-input:focus{border-color:var(--primary)}.search-meta{font-size:12px;color:var(--text-secondary)}.search-error{font-size:12px;color:var(--danger)}.search-results{overflow-y:auto;display:flex;flex-direction:column;gap:6px}.search-result{display:flex;align-items:center;gap:8px;width:100%;text-align:left;padding:8px 10px;border:1px solid var(--border);border-radius:6px;background:var(--surface);cursor:pointer;font:inherit}.search-result:hover,.search-result.active{border-color:var(--primary);background:#f0fbf4}.search-result-sender{flex-shrink:0;font-size:12px;color:var(--text-secondary)}.search-result-text{flex:1;min-width:0;font-size:13px;overflow:hidden;text-overflow:ellipsis;white-space:nowrap}.search-result-text mark{background:#ffe58f;border-radius:2px}.search-result-time{flex-shrink:0;font-size:11px;color:var(--text-secondary)}.search-empty{font-size:13px;color:var(--text-secondary);text-align:center;padding:8px 0}.chat-window{flex:1;display:flex;flex-direction:column;min-height:0;overflow:hidden}.chat-messages{flex:1;min-height:0;overflow-y:auto;padding:16px;display:flex;flex-direction:column;gap:10px}.bubble-row{display:flex;gap:8px;max-width:75%}.bubble-row.own{align-self:flex-end;flex-direction:row-reverse}.bubble-row.other{align-self:flex-start}.bubble-avatar{width:36px;height:36px;border-radius:50%;object-fit:cover;flex-shrink:0}.bubble-avatar-fallback{display:flex;align-items:center;justify-content:center;background:#c9cdd4;color:#fff;font-size:14px;font-weight:600}.bubble-body{display:flex;flex-direction:column;max-width:100%}.bubble-meta{display:flex;align-items:baseline;gap:8px;margin-bottom:4px}.bubble-row.own .bubble-meta{justify-content:flex-end}.bubble-name{font-size:12px;color:var(--text-secondary)}.bubble{padding:10px 12px;border-radius:var(--radius);font-size:14px;line-height:1.5;word-break:break-word;white-space:pre-wrap}.bubble-row.own .bubble{background:var(--own-bubble);border-top-right-radius:2px}.bubble-row.other .bubble{background:var(--other-bubble);border:1px solid var(--border);border-top-left-radius:2px}.bubble-row.flash .bubble{animation:flash-highlight 1.6s ease}@keyframes flash-highlight{0%,60%{box-shadow:0 0 0 3px #07c16073}to{box-shadow:0 0 0 3px transparent}}.bubble-time{font-size:11px;color:var(--text-secondary)}.chat-input{flex-shrink:0;display:flex;gap:10px;padding:12px 16px;padding-bottom:max(12px,env(safe-area-inset-bottom,0px));background:var(--surface);border-top:1px solid var(--border)}.chat-input input{flex:1}.closed-bar{padding:10px 16px;padding-bottom:max(10px,env(safe-area-inset-bottom,0px));background:var(--surface);border-top:1px solid var(--border);display:flex;justify-content:center}.console-main{flex:1;display:flex;min-height:0}.session-list{width:280px;background:var(--surface);border-right:1px solid var(--border);overflow-y:auto;padding:12px}.session-list h2{margin:0 0 12px;font-size:15px}.session-item{position:relative;overflow:hidden;display:block;width:100%;margin-bottom:8px;border:1px solid var(--border);border-radius:8px;background:var(--surface);cursor:pointer;touch-action:pan-y}.session-item:hover{background:#f8f9fa}.session-item.active{border-color:var(--primary);background:#f0fbf4}.swipe-bg{position:absolute;top:0;bottom:0;right:0;width:0;background:var(--danger);color:#fff;display:flex;align-items:center;justify-content:center;font-size:13px;font-weight:600;overflow:hidden;white-space:nowrap;transition:background .2s}.swipe-bg.ready{background:#b3312e}.session-item-inner{position:relative;padding:12px;transition:transform .25s ease}.session-item-inner.sliding{transition:none}.avatar{width:28px;height:28px;border-radius:50%;object-fit:cover;flex-shrink:0}.avatar-fallback{display:inline-flex;align-items:center;justify-content:center;background:var(--primary);color:#fff;font-size:13px;font-weight:600}.session-head{display:flex;align-items:center;gap:8px;margin-bottom:4px}.session-name{flex:1;min-width:0;font-size:14px;font-weight:600}.badge{min-width:18px;height:18px;padding:0 5px;border-radius:9px;background:var(--danger);color:#fff;font-size:11px;line-height:18px;text-align:center}.session-preview{font-size:12px;color:var(--text-secondary);overflow:hidden;text-overflow:ellipsis;white-space:nowrap}.console-chat{flex:1;display:flex;flex-direction:column;min-width:0;min-height:0;overflow:hidden}.console-chat-head{display:none;flex-shrink:0;align-items:center;gap:10px;padding:8px 12px;background:var(--surface);border-bottom:1px solid var(--border)}.mobile-back{padding:4px 10px;font-size:13px}.console-chat-title{font-size:14px;font-weight:600;overflow:hidden;text-overflow:ellipsis;white-space:nowrap}.chat-head-tools{margin-left:auto;display:flex;gap:6px;flex-shrink:0}.chat-head-tools .btn{padding:4px 10px;font-size:12px}.confirm-mask{position:fixed;top:0;right:0;bottom:0;left:0;background:#00000073;display:flex;align-items:center;justify-content:center;z-index:100}.confirm-dialog{background:var(--surface);border-radius:12px;padding:20px;width:80%;max-width:320px;box-shadow:0 4px 20px #0003}.confirm-text{font-size:15px;line-height:1.5;color:var(--text);margin-bottom:18px}.confirm-actions{display:flex;justify-content:flex-end;gap:10px}.customer-dnd-menu{position:fixed;top:50%;left:50%;transform:translate(-50%,-50%);z-index:101;width:280px}.dnd-title{font-size:14px;font-weight:600;margin-bottom:8px;overflow:hidden;text-overflow:ellipsis;white-space:nowrap}.context-dnd,.context-close{display:block;width:100%;padding:8px 12px;border:none;background:transparent;font-size:13px;color:var(--text);cursor:pointer;text-align:left}.context-dnd:hover,.context-close:hover{background:#f2f3f5}.global-result-customer{color:var(--primary)}.agent-profile-btn{display:flex;align-items:center;gap:6px;border:none;background:transparent;cursor:pointer;padding:2px 4px;border-radius:6px;max-width:160px}.agent-profile-btn:hover{background:#f2f3f5}.agent-avatar{width:30px;height:30px;border-radius:50%;object-fit:cover;flex-shrink:0}.agent-avatar-fallback{display:inline-flex;align-items:center;justify-content:center;background:var(--primary);color:#fff;font-size:14px}.profile-avatar-row{display:flex;align-items:center;gap:14px;margin-bottom:16px}.profile-avatar-preview{width:64px;height:64px;border-radius:50%;object-fit:cover;background:var(--border);display:inline-flex;align-items:center;justify-content:center;font-size:24px;color:var(--text-secondary)}.profile-form-row{display:flex;align-items:center;gap:10px;margin-bottom:18px}.profile-form-row span{font-size:14px;color:var(--text-secondary);flex-shrink:0}.profile-form-row input{flex:1;padding:8px 10px;border:1px solid var(--border);border-radius:6px;font-size:14px;outline:none}.profile-actions{display:flex;justify-content:flex-end}.image-preview-mask{position:fixed;top:0;right:0;bottom:0;left:0;background:#000000e6;display:flex;align-items:center;justify-content:center;z-index:200}.image-preview-img{max-width:92%;max-height:92%;object-fit:contain;border-radius:4px}.empty-panel{flex:1;display:flex;align-items:center;justify-content:center;color:var(--text-secondary);font-size:14px}@media (max-width: 720px){.console-main{position:relative}.console-main .session-list{width:100%;height:100%;border-right:none}.console-chat,.console-main.chat-open .session-list{display:none}.console-main.chat-open .console-chat,.console-chat-head{display:flex}.bubble-row{max-width:85%}.session-preview{font-size:12px}.quick-suggest-item,.quick-item-main{flex-wrap:wrap}.page-header{padding:0 12px}.page-header h1{font-size:16px}.header-right{gap:6px}.header-right .btn{padding:6px 10px;font-size:13px}.customer-name{display:none}}.session-tabs{display:flex;gap:8px;margin-bottom:12px}.session-tabs button{flex:1;padding:8px 0;border:1px solid var(--border);border-radius:6px;background:var(--surface);font-size:13px;color:var(--text-secondary);cursor:pointer}.session-tabs button.active{border-color:var(--primary);background:#f0fbf4;color:var(--primary);font-weight:600}.label-dot{display:inline-block;width:10px;height:10px;border-radius:50%;flex-shrink:0}.label-dot.red{background:#e64340}.label-dot.yellow{background:#f7b500}.label-dot.blue{background:#3b82f6}.label-dot.green{background:#07c160}.label-dot.none{background:#e4e6eb;border:1px solid #c9cdd4}.closed-tag{flex-shrink:0;padding:1px 6px;border-radius:4px;background:#f0f1f2;color:#8a919f;font-size:11px}.context-menu{position:fixed;z-index:1000;min-width:160px;background:var(--surface);border:1px solid var(--border);border-radius:8px;box-shadow:0 6px 24px #0000001f;padding:8px}.context-title{padding:4px 8px;font-size:12px;color:var(--text-secondary)}.context-labels{display:grid;grid-template-columns:1fr 1fr;gap:4px;margin-bottom:8px}.context-labels button{display:flex;align-items:center;gap:6px;padding:6px 8px;border:none;border-radius:6px;background:transparent;font-size:13px;cursor:pointer;text-align:left}.context-labels button:hover{background:#f5f6f7}.context-delete{width:100%;padding:8px;border:none;border-radius:6px;background:transparent;color:var(--danger);font-size:13px;cursor:pointer;text-align:left}.context-delete:hover{background:#fdeeee}.global-search{position:relative;margin-bottom:12px}.global-search-input{width:100%;height:36px;padding:0 12px;border:1px solid var(--border);border-radius:6px;font-size:13px;outline:none}.global-search-input:focus{border-color:var(--primary)}.global-results{position:absolute;top:calc(100% + 4px);left:0;right:0;z-index:900;max-height:320px;overflow-y:auto;background:var(--surface);border:1px solid var(--border);border-radius:8px;box-shadow:0 6px 24px #0000001f;padding:6px}.global-result{display:flex;flex-direction:column;gap:4px;width:100%;text-align:left;padding:8px;border:none;border-radius:6px;background:transparent;cursor:pointer;font:inherit}.global-result:hover{background:#f5f6f7}.global-result-name{display:flex;align-items:center;gap:6px;font-size:13px;font-weight:600}.global-result-text{font-size:12px;color:var(--text);overflow:hidden;text-overflow:ellipsis;white-space:nowrap}.global-result-time{font-size:11px;color:var(--text-secondary)}.esc-hint{font-size:12px;color:var(--text-secondary)}.image-btn{flex-shrink:0}.bubble-image{display:block;max-width:240px;max-height:240px;border-radius:8px}.image-error{flex-shrink:0;padding:4px 16px;font-size:12px;color:var(--danger);text-align:center}.console-tools{flex-shrink:0;display:flex;gap:8px;padding:8px 16px;background:var(--surface);border-bottom:1px solid var(--border)}.console-tools .btn.active{border-color:var(--primary);color:var(--primary);background:#f0fbf4}.quick-panel{flex-shrink:0;display:flex;flex-direction:column;max-height:260px;background:var(--surface);border-bottom:1px solid var(--border);padding:10px 16px;gap:8px}.quick-groups{display:flex;flex-wrap:wrap;gap:8px}.quick-groups button{padding:4px 12px;border:1px solid var(--border);border-radius:14px;background:var(--surface);font-size:12px;color:var(--text-secondary);cursor:pointer}.quick-groups button.active{border-color:var(--primary);color:var(--primary);background:#f0fbf4;font-weight:600}.quick-items{display:flex;flex-direction:column;gap:6px;overflow-y:auto}.quick-item{display:flex;align-items:center;gap:10px;width:100%;text-align:left;padding:8px 10px;border:1px solid var(--border);border-radius:8px;background:var(--surface);cursor:pointer;font:inherit}.quick-item:hover{border-color:var(--primary);background:#f0fbf4}.quick-item-main{flex:1;min-width:0;display:flex;align-items:center;gap:8px}.quick-code{flex-shrink:0;font-size:12px;color:var(--text-secondary);font-family:Consolas,monospace}.quick-text{font-size:13px;overflow:hidden;text-overflow:ellipsis;white-space:nowrap}.quick-thumb{width:32px;height:32px;border-radius:6px;object-fit:cover;flex-shrink:0}.modal-mask{position:fixed;top:0;right:0;bottom:0;left:0;z-index:2000;background:#0006;display:flex;align-items:center;justify-content:center;padding:20px}.modal{width:640px;max-width:94vw;max-height:86vh;display:flex;flex-direction:column;background:var(--surface);border-radius:var(--radius);box-shadow:0 12px 40px #0003;overflow:hidden}.modal-head{flex-shrink:0;display:flex;align-items:center;justify-content:space-between;padding:14px 18px;border-bottom:1px solid var(--border)}.modal-head h2{margin:0;font-size:16px}.modal-close{border:none;background:transparent;font-size:22px;color:var(--text-secondary);cursor:pointer;line-height:1}.modal-body{flex:1;overflow-y:auto;padding:16px 18px}.phrase-form{display:flex;flex-direction:column;gap:10px;padding-bottom:14px;border-bottom:1px solid var(--border);margin-bottom:14px}.phrase-form-row{display:flex;align-items:center;flex-wrap:wrap;gap:10px}.phrase-form-row input,.phrase-form textarea{padding:8px 10px;border:1px solid var(--border);border-radius:6px;font-size:13px;outline:none;font:inherit}.phrase-form-row input{flex:1;min-width:180px}.phrase-form textarea{width:100%;resize:vertical}.phrase-form-row input:focus,.phrase-form textarea:focus{border-color:var(--primary)}.phrase-image-preview{display:flex;align-items:center;gap:8px}.phrase-image-preview img{width:48px;height:48px;border-radius:8px;object-fit:cover}.phrase-image-preview button{border:none;background:transparent;color:var(--danger);font-size:12px;cursor:pointer}.phrase-form-hint{font-size:12px;color:var(--text-secondary)}.phrase-list{display:flex;flex-direction:column;gap:8px}.phrase-row{display:flex;align-items:center;justify-content:space-between;gap:12px;padding:10px 12px;border:1px solid var(--border);border-radius:8px}.phrase-row-info{flex:1;min-width:0;display:flex;align-items:center;flex-wrap:wrap;gap:8px}.phrase-group-tag{padding:1px 8px;border-radius:10px;background:#eef2f7;color:#4a5568;font-size:12px}.phrase-row-actions{display:flex;gap:8px;flex-shrink:0}.quick-suggest{flex-shrink:0;max-height:220px;overflow-y:auto;display:flex;flex-direction:column;gap:6px;padding:10px 16px 0}.quick-suggest-item{display:flex;align-items:center;gap:8px;width:100%;text-align:left;padding:8px 10px;border:1px solid var(--border);border-radius:8px;background:var(--surface);cursor:pointer;font:inherit}.quick-suggest-item.active,.quick-suggest-item:hover{border-color:var(--primary);background:#f0fbf4}.quick-suggest-index{flex-shrink:0;width:18px;height:18px;border-radius:50%;background:#eef2f7;color:#4a5568;font-size:11px;line-height:18px;text-align:center}.quick-suggest-item.active .quick-suggest-index{background:var(--primary);color:#fff}.sound-menu-wrap{position:relative}.sound-menu-backdrop{position:fixed;top:0;right:0;bottom:0;left:0;z-index:900}.sound-menu{position:absolute;right:0;top:calc(100% + 6px);z-index:901;min-width:120px;background:var(--surface);border:1px solid var(--border);border-radius:8px;box-shadow:0 6px 24px #0000001f;padding:6px;display:flex;flex-direction:column}.sound-menu button{text-align:left;padding:8px 10px;border:none;border-radius:6px;background:transparent;font-size:13px;cursor:pointer}.sound-menu button:hover,.sound-menu button.active{background:#f0fbf4;color:var(--primary)}.online-dot{display:inline-block;width:8px;height:8px;border-radius:50%;flex-shrink:0}.online-dot.online{background:#07c160}.online-dot.offline{background:#c9cdd4}.history-hint{flex-shrink:0;border:none;background:transparent;cursor:pointer;text-align:center;font-size:12px;color:var(--primary);padding:6px 0 10px}.history-hint:hover{color:var(--primary-dark)}.history-hint:disabled{color:var(--text-secondary);cursor:default}.dnd-menu{min-width:220px;gap:8px}.dnd-row{display:flex;align-items:center;justify-content:space-between;gap:10px;font-size:13px}.dnd-row input[type=time]{border:1px solid var(--border);border-radius:6px;padding:4px 6px;font-size:13px;outline:none}.dnd-row input[type=checkbox]{accent-color:var(--primary)}.page.customer-page{position:fixed;top:0;right:0;bottom:0;left:0;margin:auto;width:min(680px,calc(100vw - 48px),calc(100vh - 48px));height:min(680px,calc(100vw - 48px),calc(100vh - 48px));border-radius:16px;overflow:hidden;box-shadow:0 8px 40px #0000001f}@media (max-width: 600px){.page.customer-page{position:static;top:auto;right:auto;bottom:auto;left:auto;margin:0;width:100%;height:100vh;height:100dvh;border-radius:0;box-shadow:none}}